Terms and Conditions

These General Conditions govern the use of the website www.tictacarea.com and the purchase of products through it. By accessing and using this website, you accept these conditions in full.

1. Seller identification

2. Products and prices

Products on TicTacArea.com are displayed as accurately as possible. Prices include VAT (for EU shipments) and are shown in euros (€). Shipping costs are calculated before order confirmation and are visible during the checkout process.

PERLA AZABACHE S.L. reserves the right to modify prices and offers without prior notice, although such changes will not affect orders already confirmed.

3. Purchasing process

1. Select products and add them to your cart
2. Enter your shipping and billing details
3. Choose the shipping method and review the costs
4. Select the payment method and confirm the order
5. You will receive a confirmation email with your order number

The purchase contract is concluded when you receive the order confirmation email. We will inform you if any product is unavailable and offer alternatives or a full refund.

4. Payment methods

We accept the following payment methods, all securely processed through Stripe:

• Credit and debit cards: Visa, Mastercard, American Express, Discover, JCB
• Digital wallets: Apple Pay, Google Pay
• Deferred payment: Klarna (available in Europe)
• Bank transfer

We do not store card data on our servers. All payments are made in euros (€) via encrypted SSL/TLS connection.

5. Shipping and delivery

In-stock orders placed before 12:00 (Spanish time) are prepared and dispatched on the same business day. Orders placed after 12:00 are dispatched the next business day. Preparation and dispatch take place Monday to Friday.

Delivery times depend on the destination and chosen shipping method. Details are available on our shipping methods and times page.

Important conditions:

• Delivery times exclude weekends, public holidays and potential customs delays
• For shipments outside the EU, import duties and taxes are the responsibility of the recipient (except for orders shipped with taxes included)
• If a shipment is not cleared at destination because the import duties are not paid, the costs incurred are handled as set out in section 6 of these conditions
• We do not ship to PO boxes

6. Undelivered shipments returned to sender

For an order to reach you we need four things from your side: a correct and complete delivery address, someone available to receive the parcel, collection from the pickup point within the period the carrier allows if delivery at your address was not possible, and payment of any import duties or taxes when the destination is outside the European Union.

When one of these does not happen, the carrier returns the parcel to our warehouse and the shipment has already generated costs that nobody refunds to us: the outbound leg, the return leg and, where applicable, any customs, storage or destruction charges the carrier passes on to us.

Even if your shipping was free or reduced, that transport has a real cost that TicTacArea.com advances. If the parcel comes back for a reason that is not attributable to us, we do not absorb that cost.

What we do when a parcel comes back

We write to the email address on your order, we explain what happened with the exact dates from the carrier tracking, and we ask you for instructions. You have the period stated in that message, never less than 15 calendar days, to reply.

If you want us to send it again

We reship your order to the address you tell us and you only pay the cost of the new shipment. We do not charge you for the outbound and return legs already incurred. We would rather you receive your order than close it, so we waive those two legs.

If you prefer to cancel the order

We refund the amount paid less the transport costs actually incurred: the outbound leg, the return leg and any customs, storage or destruction charges generated. We show you the breakdown before applying it.

Parcels held or destroyed by customs

When a shipment outside the European Union is not cleared because the recipient does not pay the import duties or taxes, the customs authority of the destination country may hold the goods and destroy them without returning them to us. In that case the carrier still invoices us the transport and the customs charges, and the goods are lost.

If this happens, those charges are deducted from the order amount. When they exceed the price of the product, no refund is due. And if the goods have been destroyed at destination and never return to our warehouse, there is no product to restock and no amount to refund.

When the cause is ours or the carrier's

If the parcel comes back because of a preparation or labelling error on our side, because the carrier never attempted delivery, because no notice was left, or for any reason outside your control, we charge you nothing. We reship your order free of charge or refund you in full, whichever you prefer.

Where the cause is unclear, we resolve it in your favour. We only pass on costs when the carrier tracking documents with dates what happened.

7. Right of withdrawal

You have 14 calendar days from receiving your product to exercise your right of withdrawal without giving any reason, in accordance with European legislation. You may use the withdrawal form, though it is not mandatory.

In addition, orders placed between 2 November and 31 December 2026 can be returned until 10 January 2027 inclusive, or within 14 days of delivery if that ends later. This Christmas extension does not reduce your legal right of withdrawal.

For more information on returns, exclusions and costs, see our warranty and returns page.

8. Warranty

All products sold at TicTacArea.com carry a 24-month official manufacturer's warranty. As official distributors, the warranty is valid at any authorised service centre worldwide. More details on our warranty and returns page.

9. Complaints

You can submit complaints via:

• Email: help@tictacarea.com
• Phone: +34 968 641 556

We will respond within a maximum of one month. You may also use the European Online Dispute Resolution platform.

10. Data protection

In compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR), your personal data is processed by PERLA AZABACHE S.L. for order management, payment processing, shipping and, with your consent, commercial communications.

Your rights: access, rectification, erasure, restriction, portability, objection and withdrawal of consent. Exercise them at info@tictacarea.com. More information in our privacy policy.

11. Liability

PERLA AZABACHE S.L. is not liable for delays caused by carriers or force majeure, errors in delivery addresses provided by the user, third-party website content, or service interruptions due to technical or maintenance reasons.

12. Intellectual property

All website content is owned by PERLA AZABACHE S.L. or used under licence. Reproduction, distribution or commercial use without written authorisation is prohibited.

13. Applicable law

These conditions are governed by Spanish law. For dispute resolution, the parties submit to the courts of the user's domicile.

Last updated: March 2026