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0Here you will find answers to the most common questions before buying at TicTacArea.com. If you cannot find what you are looking for, write to us at help@tictacarea.com.
We are AZABACHE JOYEROS, a family-owned jewellery and watch shop with over 30 years of experience, located in Molina de Segura, Murcia, Spain. TicTacArea.com is our online store, operated by PERLA AZABACHE S.L. (Tax ID: B73013740). More at About Us.
Yes. We are certified official distributors of every brand we sell: Casio, Fossil, Emporio Armani, Tommy Hilfiger, Michael Kors, Diesel, Orient, Lladr\u00f3, UNOde50 and over 60 brands. Verify at Official Certified Distributor.
Yes, 100%. All products come directly from manufacturers with official brand warranty. We never sell replicas, imitations or refurbished items.
Because we are certified official distributors with over 30 years of experience. Every product includes an official international manufacturer's warranty, something many sellers cannot offer. Our team specializes in watches and jewelry and can advise you personally.
We accept Visa, Mastercard, American Express, digital wallets (Apple Pay, Google Pay), Klarna (deferred payment, available in Europe) and bank transfer. All payments are securely processed via Stripe.
Absolutely. We use Stripe with SSL/TLS encryption. No card data is stored on our servers.
We currently accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Klarna and bank transfer. All payments are processed securely with Stripe.
Prices shown on the website include VAT for shipments within the EU. For shipments outside the EU, the price is shown without VAT and local customs duties may apply at destination.
It depends on the destination. Some examples based on our real shipping data:
See all delivery times at Shipping & Delivery.
Standard shipping is free to any country, with no minimum order value. If you need it sooner, you can choose DHL Express at checkout: its price depends on the destination and the order value, and you will see it before paying.
Yes. All shipments include a tracking number sent by email once dispatched.
Each product is carefully packaged with protective materials. The watch or jewelry comes inside its original manufacturer's case, which is then placed in a reinforced shipping box. The outer package does not show the contents for security.
Contact us at help@tictacarea.com within 48 hours of receiving it. Include photos of the packaging and the product. We will handle the issue immediately.
24 months official manufacturer's warranty, valid at any authorised service centre worldwide.
Yes. You have 14 calendar days from receipt. You must contact us first at help@tictacarea.com. Full conditions at Warranty & Returns.
All our watches are brand new, never worn. We never sell used, display, refurbished or second-hand products. Every watch arrives in its original manufacturer case, with tags, manuals, warranty documentation and factory protections intact — exactly as it leaves the manufacturer. We have been jewelers since 1993 and opened our online store in 1999. This is how we have worked ever since.
Yes, always. All products are delivered in their original manufacturer case and packaging, with all documentation: instruction manual, official warranty card and original tags. We never repackage or tamper with the product.
We are certified official distributors of every brand we sell. Products come directly from the manufacturer, sealed and with a verifiable serial number. You can check this on the brands' official websites, where TicTacArea.com is listed as an authorised distributor. See our Official Certified Distributor page.
We stock original straps from some brands. Contact us with the exact model of your watch and we will inform you about availability and pricing.
Write to us at help@tictacarea.com and we will reply as soon as possible.
Apple Pay and Google Pay at checkout, on compatible devices
