Warranty & Returns

At TicTacArea.com, we want you to shop with complete peace of mind. All our products include an official manufacturer's warranty and a simple, transparent return process.

Your product: brand new, in original case, with warranty

Every product you receive from TicTacArea.com is completely new, delivered in its original manufacturer case with tags, manuals and factory protections intact. Each item includes official manufacturer warranty documentation from the moment you receive it.

24-month official warranty

Every item sold at TicTacArea.com comes with a 24-month official manufacturer's warranty. As authorised distributors, your warranty is valid at any authorised service centre worldwide.

To use your warranty, simply visit the nearest official service centre or authorised dealer with your purchase invoice and the warranty documentation included with your product.

Exception: wear parts

Straps, bracelets and findings are wear parts and are not covered by the 24-month manufacturer warranty. They are covered for manufacturing defects present at the time of delivery, but not for wear, discolouration or breakage caused by normal use. This does not affect your statutory rights in the event of a lack of conformity.

Right of withdrawal: 14 calendar days

In accordance with European legislation, you have 14 calendar days from receiving your order to exercise your right of withdrawal, without needing to provide a reason.

Christmas returns: until 10 January 2027

So you can shop for gifts with peace of mind, we are extending our return period: orders placed between 2 November and 31 December 2026 can be returned until 10 January 2027.

• Let us know by 10 January 2027 at the latest by emailing help@tictacarea.com with your order number. From the day you notify us, you have 14 days to send the item back.
• If the 14 days from receipt end after 10 January, that later deadline applies.
• Orders placed before 2 November that were still within their 14 days on that date can also be returned until 10 January 2027.
• The same return conditions and exclusions as the rest of the year apply (see below). Return shipping costs are paid by the customer, including returns from outside the European Union.
• For orders placed from 1 January 2027, the usual 14 calendar days from receipt apply again.

How to initiate a return

1. Contact us first by sending an email to help@tictacarea.com with your order number and the reason for your return.
2. Our team will reply with shipping instructions and a return label if applicable.
3. Pack the item in its original packaging, including all tags and accessories.
4. Once we receive and verify the item at our warehouse, we will process your refund within 14 days using the same payment method as your original purchase.

Please note: we cannot accept returns that have not been previously communicated to our team.

Return conditions

For a return to be accepted, the item must be:

• In perfect condition, with no signs of wear
• In its original case and packaging
• With all tags, manuals and accessories included

Items excluded from returns

Due to their nature, the following items cannot be returned:

• Watches with resized straps: if you have used our free strap adjustment service, the watch cannot be returned. Please keep this in mind, especially for gifts.
• Smartwatches with broken seals: smartwatches are delivered in sealed boxes. Returns are only accepted if the seal is intact.
• Earrings and personal jewellery: for hygiene reasons, earrings cannot be returned.
• Custom-ordered items: straps, bracelets and accessories ordered specifically for you cannot be exchanged or returned.

Return shipping costs

Return shipping costs are the responsibility of the customer. Please note that return shipping may cost more than what you originally paid, as TicTacArea.com subsidises a portion of outbound shipping costs to offer more competitive rates.

Parcels returned without being delivered

The section above covers returns that you start, once you have received the product and decide to send it back.

That is different from a parcel that is never delivered and is returned to us by the carrier, for example because delivery failed and it was not collected from the pickup point in time, because the address was incomplete, or because import duties were not paid.

When that happens we write to you explaining what happened and we ask you for instructions. You can ask us to send it again, paying only the new shipment, or cancel the order. The conditions and costs of each option are set out in the undelivered shipments section of our terms and conditions.

Any questions?

We are here to help. Write to us at help@tictacarea.com and we will resolve any warranty or return queries as soon as possible.